Solution
»Based on what HumanDoc told us, we quickly decided that our case management system AMPLIO would be the best solution to replace working in Excel sheets«, Marek Tomaszewski says.
AMPLIO status as a configurable standard system meant it could be implemented quickly. In only four months, the system was ready.
All case types were configured for the HumanDoc foundation. All Danish-specific integrations were deleted and replaced with Polish registration systems, and one extra functionality was added – a history of addresses of the refugees.
»The system was easy to learn. We had a 3-day workshop with Marek and his team, and we also held continuous meetings where we discussed best-practice use of the system. The Netcompany team was very open-minded and helpful. Often, they knew better than us what we wanted and needed«, Stanisław Brudnoch remembers.
Results
From the beginning, the AMPLIO system helped HumanDoc easily register and monitor all refugee related cases. If a case worker registers a case – such as medical supply for a refugee – AMPLIO also suggests and adds steps that are needed to solve the case, which speeds up the case management process.
»The system made us faster, and it helped us better evaluate and monitor our work, and to be overall more professional. We now have more time to work with actual people,« Stanisław Brudnoch says.
To date, the project has helped HumanDoc give more than 18.000 refugees a new home in Poland.
The project is the first by Netcompany in Poland, but it’s likely not the last.
»We’ve been able to help a huge number of refugees through HumanDoc. I’m very proud of our work,« Marek says.