Application Support Agent Senior

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

Are you ready for a sneak-peek in the day of a Application Support Agent Senior in Netcompany?

As a Application Support Agent Senior you will:

• Diagnose and troubleshoot M2M and data exchange issues reported by users.
• Analyze XML, XSD, XSLT, and JSON files to identify errors, determine root causes, perform testing, and document findings.
• Reproduce reported bugs and system errors to support accurate analysis and resolution.
• Provide clear, technical responses and guidance to customers’ engineering teams.
• Act as a liaison between customers and internal development teams, ensuring effective communication and timely issue resolution.
• Maintain up-to-date internal knowledge by documenting processes, known issues, and solutions.
• Deliver services in line with ITIL best practices, ensuring all communications and requests meet defined procedures and KPIs.

What would make you a fit for the role:

• University degree or equivalent professional experience with at least 4 years in application support.
• Strong understanding of data exchange concepts, including M2M transmissions and system-to-system communication without human interaction.
• Proficient in XML, XSD, XSLT, and JSON with experience in troubleshooting and analyzing data exchange issues.
• Experience supporting or implementing large-scale data exchange or M2M communication projects, ideally in healthcare, business, or insurance sectors.
• Proven experience providing end-user support for information systems, with strong knowledge of networking and databases.
• Strong analytical and problem-solving skills, attention to detail, and good written and verbal communication skills in English.
• Experience with ticketing systems (JIRA a plus), basic programming knowledge (Java, HTML, CSS), and familiarity with ITIL processes and regulated/data-sensitive environments.

Being a part of the Netcompany team, you will be provided with:  

• Opportunity to work in a modern environment. 
• Competitive compensation & benefits package 
• Hospitalization plan 
• Hybrid working model 
• Meal and commuting allowance 
• Well-being activities (on premises) 
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) 
• Personalized development plan for targeted career growth 

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/