Application Support Agent - Pesticides

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of an Application Support Agent in Netcompany-Intrasoft?
 

As an Application Support Agent you will:

• Provide end-user support via email, including user access rights management.
• Perform data entry to support business users in the EU Pesticides Systems.
• Extract data and generate reports upon request.
• Conduct the annual update of data on authorisations in Member States.
• Prepare or update training materials, including presentations for webinars, videos, and guides, in collaboration with A4 and E4 teams.
• Deliver presentations and demonstrations of the systems to business users and external stakeholders.
• Conduct Business Acceptance Testing (BAT) for new releases.
• Assist in preparing analysis documents for the IT team.

What would make you a fit for the role: 

• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Experience with web-based tools.
• Strong oral and written communication skills in English.
• Ability to work effectively in a team while also being able to work autonomously.
• Strong analytical, problem-solving, and learning skills.
• Excellent customer service skills.
• Ability to handle stressful situations.
• Meticulous attention to detail and accuracy.
• Ability to work in an international and multicultural environment.

It would also be a plus if you match some of the following:

• Preferred academic background: Agronomy, Plant Sciences, Biology, Biotechnology, or Plant Health.
• At least 1 year of professional experience or a traineeship with tasks closely related to those described.
• Knowledge of EU Policy on Plant Health.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal vouchers
• Well-being activities (on-premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
• A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany-Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.