IT Service Management & Support Specialist

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of an IT Service Management & Support Specialist in Netcompany-Intrasoft?

As an IT Service Management & Support Specialist you will:

• Continuously improve IT support services to enhance user experience and align with business needs.
• Monitor IT service performance, generate reports, and take corrective actions when necessary.
• Identify and implement service improvements based on performance data, user feedback, and market trends.
• Develop and maintain end-user documentation, including service descriptions, guides, and FAQs.
• Conduct service reviews, present reports, and ensure corrective actions are implemented.
• Coordinate operational IT projects (e.g., Windows migration).
• Provide 2nd line technical support as needed.
• Assist with IT hardware replacement projects (e.g., laptop replacement).
• Follow up on IT inventory management.

What would make you a fit for the role: 

• At least 3 years of experience in IT Service Management (1+ year with ITIL standards).
• ITIL V4 Certification (or to be obtained within first 3 months)
• Experience in corporate IT services and business processes
• Ability to identify challenges and improve processes.
• Strong problem-solving and analytical skills, and good organisational skills
• Excellent communication and writing skills in English and French
• Ability to work under stress and being a good team player.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal vouchers
• Well-being activities (on-premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
• A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany-Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.