1st Line IT Call Center Agent (Freelance)

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of a 1st Line IT Call Center Agent (Freelance) in Netcompany-Intrasoft?

As a 1st Line IT Call Center Agent (Freelance) you will:

• Resolve incidents and service requests, install software, configure and upgrade ICT systems and perform minor hardware repairs for end-users devices
• Be the first point of contact for all incoming tickets from our customers via phone and chat channels
• Offer remote support to end-users by either resolving their issues directly or coordinating with relevant parties to ensure the ticket is resolved efficiently and comprehensively
• Assist the end-user with all basic software, hardware and audio-visual equipment
• Train the users in best practices of the usage of the items mentioned above
• Day-to-day operations to satisfy continuity of service, recovery, security and performance needs

We are particularly seeking candidates interested in a freelance contract. Please note that full presence in the office is required.

What would make me a fit for the role:

• 1+ of experience in an IT Service Desk and Direct Customer Support role (or similar)
• Proven experience in Active Directory (Microsoft and Azure), Office Tools (Excel, Word, etc.), ITSM Tools (Jira or ServiceNow), Software Installations, and Hardware Troubleshooting
• Working knowledge of common operating systems, software, and audio-visual applications
• Ability to provide support over the phone & chat
• Excellent communication skills and experience working in a multicultural environment
• Excellent knowledge of English
• Good organizational and problem-solving skills, ability to work responsibly and multitask

It will be considered as a strong advantage if you have any of the following:

• ITIL V4
• Microsoft Technology Associate(MTA),
• Microsoft Solutions Associate (MCSA)
• Microsoft Solutions Expert (MCSE)
• Microsoft Azure Certificates
• Microsoft 365 Certificates
• CompTIA A+ Technical PC or similar certifications

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Well-being activities (on premises).
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
• A personalized development plan for targeted career growth.

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

#LI-LT1

*Please submit your CV in English

All applications will be treated as strictly confidential.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.