Onsite IT Support Engineer

MUST BE BASED IN THE UK AND FULL RIGHT TO WORK

Join Netcompany in leveraging technological innovations to foster societal transformation.

Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.

We are looking for an Onsite Engineer to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in London, this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK.

This is an onsite role as a member of a team working in both remote and onsite support deliveries.

Due to the client requirements, you will be required to work onsite 5 days per week.

Key Responsibilities:

• 1 to 3 years of IT end-user support experience.
• Strong technical skills in installing, maintaining, and troubleshooting Windows desktops.
• Experience with Office 365 Administration.
• Experience of supporting Intune managed devices.
• A basic understanding of computer networks and security fundamentals in and end user environment.
• General knowledge of using Active Directory (AD) in an end user support capacity.
• Ability to work independently, triage IT issues, and escalate to third-party vendors when necessary.
• Excellent verbal communication skills, with no issues communicating effectively at executive or VIP levels.
• Proficiency in Microsoft Office Suite.
• Responsive to executive support requests that must be fulfilled as a priority.
• Willingness to learn and develop in their role.
• Can learn and understand the importance of the clients and their business environments.
• The ability to be flexible, covering one London client primarily, but others when cover is needed.

• Possess a strong customer service mindset and understand the importance of positively supporting the business and the team you work in.
• Ability to work independently and proactively within a structured framework.
• Strong technical skills in installing, maintaining, and troubleshooting Windows systems.
• Solid understanding of computer networks, security, and meeting room technologies.
• Experience using Active Directory/Azure Entra AD for identity and access management.
• TCP/IP and DNS troubleshooting experience.
• Good experience in enterprise IT support and providing end-user support across a wide technology stack.
• Solid knowledge of the Windows 11 platform and other Microsoft technologies.
• Proficiency in Microsoft Office Suite.
• Ability to work independently, triage IT issues, and escalate to third-party vendors where necessary.
• Excellent verbal and written communication skills, with no issues communicating at executive or VIP levels.

Additional Requirements:

• Must be reliable and flexible.
• Hours of work will be between 08:00 - 18:00, with an 8-hour working day staggered across the 10-hour timeframe.

Essentials

• Must be willing to do UK based travel for projects.
• Must have the right to work in the UK
• Must be able to attain a UK Security Clearance

Benefits include

• Hybrid working model with some flexible working
• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Company information

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us.  We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process, please contact us at reasonableadjustments@netcompany.com.

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