IVR System Engineer

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of a IVR System Engineer in Netcompany-Intrasoft?

Joining us as a IVR System Engineer, you will have the opportunity to be a part of our highly skilled agile consultants teams working within large-scale transformation projects, that impact the life of millions of EU citizens.

As a IVR System Engineer you will:

• Perform ongoing performance tuning and system resource optimization.
• Setup and respond to standardized alerts, perform regular log analysis, monitor and maintain systems to identify any issues.
• Maintain overall system health to maximize system uptime, and ensure delivery of service level objectives. 
• Work on customer support tickets and requests. 
• Provide support for restoration of service and perform root cause analysis.
• Develop documentation for assigned projects including installation guides, troubleshooting guides, run books etc.
• Keep abreast of the latest developments in the industry and guide project teams to follow industry best practices.

What would make you a fit for the role:

• Familiarity with voice and speech technologies (ASR/TTS)
• Understanding of voice protocols (SIP, RTP, MRCP)
• Experience with VoIP, SIP trunk, and SBC configuration, support, and troubleshooting (using Wireshark)
• Knowledge of TCP/IP networks and sockets
• Proficient in Linux (installation, configuration, administration, scripting, troubleshooting)
• Skills in administering, configuring, and implementing IP telephony systems
• Strong technical, troubleshooting, analytical, and communication skills
• Excellent command of the English language

Being a part of the Netcompany-Ιntrasoft team, you will be provided with: 

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany-Intrasoft Athens, you will be part of a vivid team of 2000+ tech enthusiasts. When at the office you will have the chance to work at our brand-new, state-of-the-art, sustainable offices, located in 3 different spots in Athens!

#LI-PG1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.